Free delivery in 10 countries

Terms and conditions

Payments

PayPal

PayPal is the simplest and safest system to purchase on our web site, we in fact do not make transactions on our site either conserve your credit card numbers for security reasons.

PayPal, company unit of eBay big group, allows all the Companies or private persons with an e-mail address to send or receive payments on-line.

PayPal payments transactions are safe and profitable when you deal with a purchase on internet.

For more info please visit paypal.com.

How it works

After selecting your products follow all the other steps of the purchasing process and at last you will be sent to the PayPal payment system to finish your transaction by credit card.

All personal details will be exclusively handled by PayPal server and further more protected and warded by an efficient electronic protection system.

To empower the privacy of your credit card and bank account numbers we do not link directly PayPal firewall servers to the Internet.

To pay by credit card does not necessarily require a PayPal account.

Bank transfer Payments

Transfers can be done from any European countries (U.E).

We can proceed with your purchase request after receiving a copy of your bank transfer order.

If you wish to pay by Bank Transfer you have to simply select this option during the purchasing process (Bonifico Bancario-Bank Transfer).

Confirm it and print your order if possible.

Bank Transfer to

  • Azienda Fattoria Terranova di Ruoppo Luigi
  • Unicredit Bank
  • ABI: 02008
  • CAB: 40261
  • C/C: 000401409050
  • IBAN: IT 87 T 02008 40261 000401409050
  • BIC: UNCRITM162M

Shipping

The shipping cost is calculated automatically on-line from our system at the time of purchase, based on the weight of the products in your shopping cart.

Delivery schedule

We are committed to deliver your order within 2-3 days in Italy and 5-7 working days from the order date for the European Union countries.

It ‘should be pointed out that delivery times may vary due to circumstances beyond our control or for reasons of force majeure, critical conditions of traffic and road conditions in general or by the authorities.

The delivery will take place every day from Monday to Friday, excluding public holidays, during office hours: from 8:30 to 12:30 and from 15:30 to 19:30.

For deliveries in America, shipping times vary from 7 to 12 days.

Remote areas

A surcharge is applied per shipment when the delivery destination location is remote. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

More info here: http://www.dhl.it/en/express/shipping/shipping_advice/surcharges.html

Remote Areas: http://raslist.dhl.com/jsp/first.jsp

Right to refuse

In the sense of article 5 DL 185/1999, if the client is a consumer (or is the physical person that purchases the goods with intent non-referable to professional activity, or rather doesn’t make the purchase indicated in the ordering module on Fattoria Terranova in referral of Partita IVA), has a right to withdraw from the purchase contract for whatever reason or motive, without the need to explain and without penalty.

To exercise such a right, the client will have to send to Fattoria Terranova some form of communication indicating such intent, within 10 working days after the reception of the merchandise.

Such communication will have to be sent along with a record of delivery and return receipt, addressed to Fattoria Terranova Piazza Tasso, 18 – 80067 – Sorrento (Na).

The costs of shipping the return products are placed on the client.

The goods will have to be returned fully, and in their original packaging, complete with all of the parts and undamaged.

Upon reception of the goods Fattoria Terranova will restore the sum paid by means of bank transfer using the transfer numbers (Current Account/routeing number, ABI, CAB) indicated by the client transmitted by email to the address info@fattoriaterranova.com or telephoned at this number +39 081 878 12 63.